Returns & Refund Policy
At GlowZaar, customer satisfaction is very important to us. We make sure that every product listed on our store is clearly described so you know exactly what you are purchasing. However, if you face any issues with your order, our return policy below explains how we can help.
Return Period
Customers may request a return within 7 days of receiving the order.
If more than 7 days have passed since the delivery of your order, unfortunately we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
The product must be unused and in the same condition that you received it.
The item must be in its original packaging.
The return request must be made within the 7-day return window.
Proof of purchase (order confirmation or receipt) must be provided.
Non-Refundable Items
Some items may not be eligible for return or refund due to hygiene and safety reasons.
These may include:
Used skincare or cosmetic products
Products with broken seals or opened packaging
Items marked “Non-Returnable” in the product description
Clearance or special promotional items
We strongly recommend customers read the product description carefully before placing an order. Any product that is listed as non-refundable will be clearly mentioned on its product page.
Damaged or Incorrect Items
If you receive:
A damaged product
A wrong item
A product with manufacturing issues
Please contact us within 48 hours of delivery and provide:
Your order number
Clear photos of the product
Once verified, we will arrange a replacement or refund depending on the situation.
Refund Process
Once we receive and inspect the returned item:
You will be notified about the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method or store credit, depending on the situation.
Please allow a few business days for the process to complete.
Return Shipping
Customers may be responsible for return shipping costs, unless the return is due to:
Wrong product shipped
Damaged item received
Contact for Returns
If you need help regarding returns or refunds, please contact GlowZaar Support through our website or social media channels.
We are always happy to help and make your experience better.